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Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. 

If you return an order, please send us a mail with the reason and when you will return it to Always keep your tracking number and receipts so you have proof of shipment. We do not provide a return slip this is to be taken care of by the purchaser.

Please note that shipping costs will not be refunded. This applies to both the original shipping cost for your order and the return-shipping cost. Any additional costs that follow returned goods we reserve the right to refund the transaction minus all costs incurred.

When returning goods by mail please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. The address for returns is :

Packned / De Huufkes 92 / 5674 TM / Nuenen / The Netherlands

For all other questions:

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